Q: What should I do if  I forgot my password?

A: Go to https://pcgtraining.litmos.com/account/forgot to have an email sent to you to reset it.

Q: What should I do if I cannot find the link to login?

A: Go to https://pcgtraining.litmos.com/account/login/? to log in.

Q: I watched the video module but it is not showing as 100% complete, what do I do?

A: Make sure you watch the video the entire way through from beginning to end.

Q: How long will I have access to the Digital Marketing Essentials and Specialist Certifications?

A: You will have 150 days of access to the Digital Marketing Essentials and 120 days of access to the Specialist Certifications.

Q: How long does it take to complete the Digital Marketing Essentials and Specialists Certifications?

A: Time to completion varies for each certification and is dependent on your own schedule and pace. However, most learners complete the Digital Marketing Essentials and Specialist Certifications in 2-3 months. 

Q: Once I finish the module can I rewatch it?

A: Yes, you are able to rewatch any modules or workshops for as long as you have access to the Learning Center.

Q: Will I have to start over if I get interrupted while watching a video module or taking a test?

A: No, when you log back into Litmos the module will begin playing where you left off.

Q: I am getting a video loading error, what do I do?

A:  Video loading errors are normally caused by a slow/weak Internet connection. Be sure to test your Internet’s connection strength.

Q: My Internet connection seems to be fine but I’m still having trouble loading the videos, what do I do?

A: In many cases, simply switching to a different browser, such as Google Chrome, will solve any loading/connectivity issues.

Q: Can I complete the workshops on my phone or tablet?

A: Yes, just download the Litmos LMS app.

Q: How do I get my certification of completion?

A: Your certificate(s) will be sent by mail upon successful completion of the course.